Does United Healthcare perform manufacturing of Medicines?

No. We do not perform manufacturing of Medicines.

Does United Healthcare perform packaging of Medicines?

No. We do not perform any manufacturing activities as Packaging. However, we can perform activities regarding packaging as long as they are allowed to Wholesalers.

Does United Healthcare perform retail distribution of Medicines?

No. Retail distribution of Medicines is only allowed to Pharmacies and Health Stores for OTCs.

Does United Healthcare perform storage of Medicines under contract?

Yes. We can to provide storage for third party products in our Warehouse.

Does United Healthcare perform transportation of Medicines?

Although we do not own a fleet we can transport Medicines worldwide using third party logistic providers.

Does United Healthcare have an annual report?

Yes. We do have an annual report, if you are a stakeholder or customer please ask for one copy by email.

Does United Healthcare have a WDL?

Yes. We have a WDL by Infarmed. You can download a copy at the EUDRA Website by Authorization number: A011/H/2014.

Does United Healthcare have a Controlled Drugs License?

Yes. We have a controlled drugs license issued by Infarmed.

Does United Healthcare have a GMP license?

No. We are not manufacturer of Medicines, therefore we do not have a GMP License.

Does United Healthcare have any other certification?

Yes. We have ISO 9001:2015 certification issued by Tüv Rheinland. We are currently seeking to obtain also ISO 13485 certification.

Does United Healthcare have a Quality Management system that cover all key activities in the company?

Yes. We have a Quality management system that covers all key activities in the company and it is ISO 9001:2015 certified.

Does the Quality management system of United Healthcare includes SOPs on Complaint management, Recall management, Identification of counterfeit products and supplier approval?

Yes. Our Quality management system includes several SOPs, including Complaint management, Recall management, Identification of counterfeit products and supplier approval.

Does United Healthcare follow the Good distribution practices according with the latest guidelines?

Yes. United Healthcare follows the Good distribution practices according with the latest guidelines, the Portuguese Law and the EU Directives.

Does United Healthcare have a training plan for staff?

Yes. We encourage our employees to continuously develop their skills. Our team is subjected to continuous training.

Do you perform internal audits to your Quality system?

Yes. We perform internal audits to our Quality system, normally once or twice a year.

Does United Healthcare qualify its suppliers and maintain a list of approved suppliers?

Yes. We qualify our suppliers and we maintain a list of our approved suppliers. If you are interested in being one of our suppliers, please contact the purchase department.

Does United Healthcare have an IT system that ensures traceability of the batched supplied to its customers?

Yes. Our IT system assures fully traceability of the supplied batches to our customers.

Does United Healthcare have a SOP for batch recalls?

Yes. Our Quality management system includes several SOPs, including one for batch recalls.

Does United Healthcare have a risk management?

Yes. Our Quality management system includes several SOPs, including one for risk analysis and management.

Does United Healthcare have the warehouse and the headquarters in the same premises?

No. Our Warehouse address is different from the Headquarters address. For delivering products make sure you use the appropriate address as we do not accept any goods at our Headquarters location.

Are the Medicines stored under controlled conditions like temperature and humidity?

Yes. All the products in stock whether they are Human medicines, Veterinary medicines, Medical devices or Nutrition products are stored under controlled temperature and humidity.

I received a damaged product what should I do?

If you received a damaged product you should file a complaint by sending an email to our Sales Manager. He/She will follow up on you to replace the product.

I didn’t receive the product I orders, what should I do?

If you didn’t receive the product you ordered you should file a complaint by sending an email to our Sales Manager. He/She will follow up on you to make sure you receive the right product.

I am a supplier and I have an outstanding Invoice, what should I do?

If your Invoice is due and hasn’t been paid, make sure you mailed an original to the Headquarters or sent an electronic copy to the purchase department to be processed. We do not process Invoices if we do not have the original in our possession.

What are you opening hours?

We are open Monday to Friday from 9:00 am to 6:00 pm. Our lunch break is from 1:00 to 2:00 pm. We are closed during Bank holidays and during certain festive periods our opening hours may be reduced.

I want to be a supplier, what should I do?

Please send us an email presenting your services/products with your company’s details.

I want to be your customer, what should I do?

Please contact our Sales department directly or send us an email. Our Sales Manager will get back to you the quickest possible.